Tracy Jones

Tracy works with clients to develop and implement compliance programs that guide company responses to government and third-party requests for user data. This includes developing tools, conducting training sessions, reviewing and preparing responses to requests for user data, and responding directly to law enforcement on behalf of ZG Subpoena Solutions' clients. Additionally, Tracy assists with a wide range of criminal, national security, international, civil litigation, and objectionable content issues.

Having managed operations for a global team, Tracy has experience advising mature clients on process improvements, quality control, and efficiency, as well as advising early-stage clients with long-term planning for scalable implementations and future transparency reports.

Before Tracy joined ZGSS, she spent over 17 years at one of the world’s largest web services providers. Tracy served as the Global Operations Liaison for the Law Enforcement Compliance Team, collaborating with a team of attorneys and legal professionals to develop and implement corporate policies and procedures for responding to third-party user data requests. Tracy provided leadership and support for the global team, created and conducted global trainings, managed operations escalations, coordinated yearly audits of international law enforcement responses, conducted regular audits of legal tool use and tool integrity for collecting and storing data, collaborated on tool development, collaborated on transparency report definitions and guidelines, developed a process for collecting transparency data, and worked with the international team on transparency data integrity checks